Refund policy

EXCHANGES

We want you to feel confident that you’ll get the right fit and love your Alpine North item. If your item isn’t quite right, you can exchange it — easy and free.

If you wish to exchange the size, color or style* of your purchase, please send us a request at info@alpinenorth.com with:

  • Order number
  • Item you wish to exchange**
  • Change needed (i.e. different size or color)

After our fulfillment center receives your original item and confirms it meets the return requirements, we will ship your exchange order and send you new tracking details.

Please note that exchanges must be requested within 30 days of purchase, and items must be unworn, unwashed, and in original condition with all tags attached.

* If you wish to exchange your item for a different style, a price adjustment may be required if there is a difference in cost.

** Inventory is not guaranteed; our team will do their best to find you a suitable alternative.

RETURNS

We understand that sometimes a jacket shows up and it’s not exactly what you hoped for — and that’s okay. Most customers find their perfect fit with a quick exchange, and we’re happy to help you do the same. If you’d still prefer a return, we’ll take care of that too.

Alpine North accepts return requests within 30 days of purchase. Requests received after 30 days are not eligible.

Items must be unworn, unwashed, and in original condition with all tags attached.

To start a return or exchange, please contact our support team at info@alpinenorth.com. We’ll provide a free prepaid shipping label once your request is approved.

If you request a refund, we’ll issue it to your original payment method after we receive the returned item and confirm it meets the conditions above. Shipping charges, if applicable, are not refundable.

Please allow 7–10 business days for refunds to appear after your return is processed.

RETURN PROCEDURE

To return an item, please contact us at info@alpinenorth.com.

Step 1 - Tell Us

Please include:

  • Which item(s) you are returning
  • The reason for your return (It helps us improve)
  • Your order number

    Step 2 – Receive Instructions

    Within 1 business day, an agent will respond with:

    • A Return Package Insert to identify your package at the warehouse
    • Instructions for obtaining your prepaid shipping label
    • Print and place the Return Package Insert inside your package. Ship your item using the provided prepaid label.

    Step 3 – Notify Us

    Once your return has been shipped, please email us to let us know. This helps us verify your return is in transit and speeds up processing.

    Refund Processing

    Once we receive your package and confirm it meets our return requirements, your refund will be processed within 7–10 business days. You will receive an email confirmation once the refund has been issued. Your bank may require additional time to credit your account.