Those worth customer service ever don’t buy any things from them. I’m not only leaving this review in their website because I know they’re gonna remove it. I also gonna make sure to leave this review on the Google and order the social media platform.
Hi George. We’re sorry this was your experience, and we’re not going to take down your review. We try to make returns and exchanges easy, but sometimes we fall short.
We reviewed your conversation with our customer service team, and there was confusion because the request asked for both a full refund and an exchange — and the exchange was from an XS to a Large, which is unusual. Because those instructions conflicted, our team paused the process to confirm what was needed before making any changes to the order.
We’re sorry that we didn’t meet your expectations on this purchase.
I love it! Amazing quality, fit and warmth. I'm ready for the Canadian winter.
I am so pleased with this parka! Beautiful quality coat and so warm for our winters! The hood is large but I just fold it back. The best part is this company is Cruelty Free!! Eddie Bauer is not!!
WOMEN'S VEGAN DOWN (RECYCLED) LONG PARKA, GRAPE





